Refund Policy

1. When you can get a refund

You can get a full refund of a Package purchase if all of these are true:

• you ask within 7 days (168 hours) of payment;
• no more than 1 practice test has been submitted under that purchase. The first test is the baseline, and you may finish it before deciding;
• your child has not had a refund under this policy before. Each child can have one refund under this policy.

Your account page shows, for each purchase, when the refund window ends and how many practice tests have been submitted.

2. What is not refundable

• The free Start (nothing was paid).
• Packages started with a code from a tutor, an agency or from us. Please contact whoever gave you the code.
• A purchase after the 7-day window, or after more than 1 practice test has been submitted.
• A second refund under this policy for the same child.
• Deleting a child's data or an account. Deleting is not a refund request and does not create a right to a refund.

3. What happens after a refund

• Access under that purchase ends: no more practice tests or practice sets from that Package.
• Completed work and reports from that purchase stay viewable, read-only, in your account.
• Other active purchases, for the same child or another child, are not affected.
• The refund goes back to the original payment method through Stripe.

4. How to ask for a refund

Email support@glentavo.com from your account email address and tell us your child's nickname and which Package you want refunded. If a request does not meet the conditions above, we will tell you why.

5. Chargebacks

Please contact us first. If you dispute a charge with your card issuer, the related Package is paused while the dispute is open.

6. Changes

The version number and effective date appear at the top of this page. A change to this policy does not reduce the refund rights attached to a purchase already made.

7. Contact

Spruce Health Sciences, Inc., which operates Glentavo · support@glentavo.com